What is help, and what is receptive language disorder

If you are in trouble and misunderstood and have learning difficulties, what are you to make of an organisation that offers to help and when you ask for help responds with this?

This is an automated response to your email, please do not reply to this message. MindinfoLine will respond to your message within five working days. If you are in crisis, you could call Samaritans, open all hours, every day on 08457 90 90 90. 

NO SHIT SHERLOCK, I MAY BE HURT AND I MAY HAVE DIFFICULTIES BUT I CAN WORK THAT OUT WITHOUT YOUR HELP THANK YOU, GET OUT OF MY WAY!

And the Samaritans, why is it called a HELP line, they can't help they can't ADVISE even, they can only listen, if it shouldn't really be called a listening line then I hold my arms out for the straight jacket!

Remit:
MindinfoLine offers information about mental health and related issues, including medical and legal information. We aim to provide options for further support in your area. Mind works in England and Wales. We are unable to offer advice or ongoing support. We will not respond to emails with content that is threatening, sexual or rude.

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Feedback:
Mind welcomes your comments to help us provide a high quality service. There will be a request to complete our survey at the bottom of our response email to you, please take a few moments to complete it. Mind operates a Complaint Policy and the MindinfoLine team can provide details of how to make a complaint. Local Mind associations are independent charities in their own right and you will need to contact them directly in order to give feedback.

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